Support Policy Page
Customer Support Policy – Anantham Nursery
At Anantham Nursery, we are committed to providing a smooth, reliable, and pleasant experience for our customers. This Customer Support Policy explains how we assist you before, during, and after your purchase.
1. Support Availability
Our customer support team is happy to assist you with the following:
Plant details and care guidance
Product availability and recommendations
Order placement and order status
Shipping and delivery updates
Returns, refunds, and cancellations
Payments and technical issues
Support Hours:
? Monday to Saturday: 10:00 AM – 7:00 PM
? Sundays & Public Holidays: Closed
2. Contact Channels
You can reach us through any of the following channels:
? Email: ananthamnursery@gmail.com
? Phone / WhatsApp: +91 89031 89837
? In-store Support:
103/3D, Kandhampatty Bypass,
Near Bharath Association Petrol Bunk,
Shevapet, Salem, Tamil Nadu – 636005
We aim to respond to all emails and messages within 24–48 hours on working days.
3. Response Time
Type of Query Expected Response Time General Inquiries 1 working day Order / Delivery Issues 1–2 working days Return / Refund Requests 2–3 working days Technical Issues 1–2 working days
| Type of Query | Expected Response Time |
|---|---|
| General Inquiries | 1 working day |
| Order / Delivery Issues | 1–2 working days |
| Return / Refund Requests | 2–3 working days |
| Technical Issues | 1–2 working days |
4. Complaint Resolution
Your feedback is important to us. If you are not satisfied with the initial response, you may escalate the issue by sending an email with the subject line:
“Escalation – [Your Order ID]”
Our team will review the concern and resolve it at the earliest possible time.
5. Code of Conduct
Our support staff is trained to be polite, professional, and respectful. We kindly request customers to maintain respectful communication as well. Any abusive, threatening, or inappropriate behavior may result in restricted access to support services.
6. Feedback & Suggestions
We welcome your feedback and suggestions to help us improve our services. Please feel free to write to us at:
7. Updates to This Policy
Anantham Nursery reserves the right to modify or update this Customer Support Policy at any time. Any changes will be published on this page.
Thank You
Thank you for choosing Anantham Nursery. Your satisfaction is our priority, and we are always here to support you.
Ananthamnursery, Salem
Your Satisfaction is Our Success
